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This week in 5 numbers: Remote work may be hurting college grads
Here’s a roundup of numbers from the last week — including how artificial intelligence will affect customer service jobs.
Published June 4, 2026
Ginger Christ
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Stanford University researchers identified a systemic rejection rate by a popular hiring algorithm, and a Chicago club will pay to settle U.S. Equal Employment Opportunity Commission allegations of race and sex discrimination.
Here’s a closer look at those numbers and some of the others making headlines in the HR world.
By the numbers 4 The number of years before AI will
cut the number of customer service jobs
in half, per Forrester. 10% The
systemic rejection rate
by a Pymetrics algorithm of all candidates who submitted at least four applications, researchers at Stanford University found. 23% The share of organizations
using an HCM system
that said the systems had “meaningfully reduced manual payroll tasks.” 64% The percentage of the
rise in unemployment among recent college graduates
for which remote work may be responsible, according to the Federal Reserve Bank of New York. $200,000 The amount Chicago-based Admiral Theatre will pay
to settle EEOC claims
that the venue discriminated against adult dancers on the basis of race and sex, per court documents.
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